Contact information

CONTACT POLICY

Last updated: 02/09/2026

Thank you for contacting Marichka Cakes.

We are always happy to help you with orders, custom requests, and general inquiries.

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1. CONTACT METHODS

You may contact us using the following channels:

• Email: mariarudaa2@gmail.com  
• Instagram: @marichka.cakes (Direct Messages)

We do not provide phone support. (only telegram/whatsapp, no calls.)

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2. RESPONSE TIME

We aim to respond to all inquiries within:

• 24 hours on business days  
• 48 hours on weekends and holidays

During high-demand periods, response times may be slightly longer.

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3. ORDER INQUIRIES

For faster assistance, please include the following information in your message:

• Desired product  
• Preferred date and time  
• Pickup or delivery method  
• Any special requests

Incomplete inquiries may take longer to process.

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4. CUSTOM ORDERS

Custom and personalized orders require advance notice and confirmation.

Availability and pricing depend on complexity and schedule.

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5. BUSINESS HOURS

We process messages during our regular working hours.

Messages received outside business hours will be answered on the next business day.

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6. PROFESSIONAL COMMUNICATION

We kindly ask customers to communicate respectfully.

Abusive, offensive, or inappropriate messages may not be answered.

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7. QUESTIONS

If you have any questions regarding this policy, please contact us via:

Email: mariarudaa2@gmail.com  
Instagram: @marichka.cakes